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Business Analytics Services

Transforming Processes, Empowering People, Optimising Tools

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Objective Assessment

No matter where you are in your business analysis journey, our committed expertise in providing impartial, evidence-driven recommendations empowers you to enhance every facet of your business

At the heart of our capabilities lie our proficiency in Microsoft Dynamics, coupled with our adeptness in addressing the unique demands and complexities of the insurance sector. From policy administration to claims handling, CRM to underwriting, analytics, compliance, and more, we excel in delivering tailored solutions that meet your precise requirements and surpass industry standards.

We’re here to be your allies every step of the way, offering insightful diagnostics and actionable strategies to help you reach peak performance and foster sustainable growth.

Requirements Analysis

Engaging in interviews, workshops, and meetings with stakeholders to grasp their requirements and goals.

Business Process Analysis

Mapping out current business processes to identify inefficiencies and developing future state process models for optimised workflows.

Solution Evaluation

Evaluating potential solutions and making recommendations based on cost-benefit analysis, feasibility studies, and risk assessments.

Documentation

Creating clear and concise documentation of requirements, process flows, and system specifications.

Testing Support

Working closely with testing teams to formulate test plans and test cases aligned with documented requirements.

Data Analysis

Examining business data to pinpoint trends, patterns, and insights that can guide decision-making processes.

ways of working

Our adaptable approach to work is tailored to fit the client’s preferred delivery model, whether it’s Waterfall, Agile, SAFe, or another framework.

change management

Helping to craft change management plans to facilitate seamless transitions to new systems or processes.

Our Outcomes

Business Requirements Documents

Detailed description of business needs, objectives, and functional requirements

Functional Specifications

Creating screen mockups, process diagrams, and data flow diagrams that illustrate how the systems will meet business requirements.

Customer Journey Mapping

Describing system features and user interactions from an end-user perspective

Risk Assessments and Mitigation Plans

Identifying potential business risks, assessing their impacts, and formulating mitigation strategies.

Gap Analysis Reports

Creating screen mockups, process diagrams, and data flow diagrams that illustrate how the systems will meet business requirements.

Process Models

Developing current state and future state process maps that illustrate business workflows.